{"id":6961,"date":"2022-10-18T11:36:11","date_gmt":"2022-10-18T11:36:11","guid":{"rendered":"https:\/\/ugandaupdatenews.com\/?p=6961"},"modified":"2022-10-18T11:36:17","modified_gmt":"2022-10-18T11:36:17","slug":"iata-world-passenger-symposium-to-focus-on-putting-the-customer-first","status":"publish","type":"post","link":"https:\/\/prowebinhost.com\/anzu\/iata-world-passenger-symposium-to-focus-on-putting-the-customer-first\/","title":{"rendered":"IATA World Passenger Symposium to Focus on Putting the Customer First"},"content":{"rendered":"\n

Geneva – The International Air Transport Association (IATA) announced that \u2018Unlocking Value Creation by Putting the Customer First<\/a>\u2019 will be the theme of the 2022 World Passenger Symposium (WPS). The event will take place 1-3 November 2022 in Bahrain with Gulf Air<\/a> as the host airline.<\/p>\n\n\n\n

\u201cLike any business, airlines are most successful when they meet customer expectations. Global standards help to facilitate this. The challenge is ensuring the standards keep pace with technology-driven innovations and evolving customer demands around digital. Air travelers expect transparency wherever they shop for fares, and other airline products, customized offers; bag tracking and contactless processing at airports. I look forward to discussing how we are making these advancements and more happen at this year\u2019s IATA World Passenger Symposium,\u201d said Willie Walsh, IATA\u2019s Director General. <\/p>\n\n\n\n

Captain Waleed AlAlawi, Gulf Air Acting Chief Executive Officer, will deliver an Opening Keynote Address. \u201cOur customers are our top priority at Gulf Air. This conference provides a valuable opportunity for the aviation industry to discuss and debate initiatives and standards relating to putting the passenger first. We are very excited to be hosting the IATA World Passenger Symposium and look forward to welcoming the speakers and delegates to Bahrain,\u201d said Captain AlAlawi.<\/p>\n\n\n\n

This year\u2019s WPS combines the former Digital, Data and Retailing Symposium, the Global Airport and Passenger Symposium and the Accessibility Symposium into a single event to reflect the importance and connectedness of all three elements to the customer experience.<\/p>\n\n\n\n

In addition to plenary sessions, three knowledge tracks (Retail and Payment, Airport & Pax Experience and Accessibility) will address the end-to-end customer journey \u2013 encompassing everything from shopping and purchasing an air travel product to arriving at the destination. Each step in the travel process will be addressed from the customer and provider perspectives.<\/p>\n","protected":false},"excerpt":{"rendered":"

Geneva – The International Air Transport Association (IATA) announced that \u2018Unlocking Value Creation by Putting the Customer First\u2019 will be the<\/p>\n","protected":false},"author":1,"featured_media":6962,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[65],"tags":[],"class_list":["post-6961","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-national-news"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/prowebinhost.com\/anzu\/wp-content\/uploads\/2022\/10\/download-4.jpg","jetpack-related-posts":[{"id":14023,"url":"https:\/\/prowebinhost.com\/anzu\/dubai-to-host-iata-world-cargo-symposium-2025\/","url_meta":{"origin":6961,"position":0},"title":"Dubai To Host IATA World Cargo Symposium 2025","author":"UgandaUpdate","date":"March 11, 2025","format":false,"excerpt":"The International Air Transport Association (IATA) announced that the 2025 World Cargo Symposium (WCS) will be held in Dubai under the theme \u201cNavigating Geopolitical Shifts with Technology & Innovation\u201d This second edition of World Cargo Symposium\u00a0will focus on digitalization, sustainability and safety\/security as the key issues in helping the global\u2026","rel":"","context":"In "National News"","block_context":{"text":"National News","link":"https:\/\/prowebinhost.com\/anzu\/category\/national-news\/"},"img":{"alt_text":"","src":"https:\/\/prowebinhost.com\/anzu\/wp-content\/uploads\/2025\/03\/Asia-Cargo-Network-air-freight-Malaysia-WCA-780x470-1.jpg","width":350,"height":200,"srcset":"https:\/\/prowebinhost.com\/anzu\/wp-content\/uploads\/2025\/03\/Asia-Cargo-Network-air-freight-Malaysia-WCA-780x470-1.jpg 1x, https:\/\/prowebinhost.com\/anzu\/wp-content\/uploads\/2025\/03\/Asia-Cargo-Network-air-freight-Malaysia-WCA-780x470-1.jpg 1.5x, https:\/\/prowebinhost.com\/anzu\/wp-content\/uploads\/2025\/03\/Asia-Cargo-Network-air-freight-Malaysia-WCA-780x470-1.jpg 2x"},"classes":[]},{"id":15154,"url":"https:\/\/prowebinhost.com\/anzu\/third-iata-world-sustainability-symposium-to-take-place-in-hong-kong\/","url_meta":{"origin":6961,"position":1},"title":"Third IATA World Sustainability Symposium to Take Place in Hong Kong","author":"UgandaUpdate","date":"August 14, 2025","format":false,"excerpt":"Geneva -\u00a0The International Air Transport Association (IATA) will hold the third\u00a0World Sustainability Symposium (WSS)\u00a0in Hong Kong SAR, China, on 21\u201322 October 2025, hosted by Cathay Pacific. The event will bring together leaders from aviation, energy, finance, and policy to advance the industry\u2019s commitment to achieving net zero CO2 emissions by\u2026","rel":"","context":"In "IATA"","block_context":{"text":"IATA","link":"https:\/\/prowebinhost.com\/anzu\/category\/iata\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6575,"url":"https:\/\/prowebinhost.com\/anzu\/african-airlines-see-84-8-passenger-traffic-increase-but-slowed-cargo-demand-in-july-iata\/","url_meta":{"origin":6961,"position":2},"title":"African airlines see 84.8% passenger traffic increase, but slowed cargo demand in July – IATA","author":"UgandaUpdate","date":"September 9, 2022","format":false,"excerpt":"Geneva)\u00a0- The International Air Transport Association (IATA) announced passenger data for July 2022 showing that the recovery in air travel continues to be strong. 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