{"id":16140,"date":"2025-12-16T17:19:44","date_gmt":"2025-12-16T17:19:44","guid":{"rendered":"https:\/\/ugandaupdatenews.com\/?p=16140"},"modified":"2025-12-17T11:51:33","modified_gmt":"2025-12-17T11:51:33","slug":"uganda-strengthens-public-and-private-collaboration-for-business-process-outsourcing-growth","status":"publish","type":"post","link":"https:\/\/prowebinhost.com\/anzu\/uganda-strengthens-public-and-private-collaboration-for-business-process-outsourcing-growth\/","title":{"rendered":"Uganda Strengthens Public and Private Collaboration For Business Process Outsourcing Growth"},"content":{"rendered":"\n

ICT Ministry Permanent Secretary Dr. Aminah Zawede said BPO is key in driving economic growth, youth employment and digital transformation<\/strong><\/p>\n\n\n\n

By Fiona Luboga<\/a><\/strong><\/p>\n\n\n\n

Uganda\u2019s Business Process Outsourcing (BPO) and Information Technology Enabled Services (ITES) sector is gaining new momentum as government and private sector leaders unite to shape the nation\u2019s digital future. <\/p>\n\n\n\n

The Permanent Secretary of the Ministry of ICT and National Guidance, Dr. Aminah Zawedde, has emphasised the central role of the BPO sector in driving economic growth, youth employment, and digital transformation. <\/p>\n\n\n\n

Dr. Zawedde applauded the UKTP and ITC teams for convening stakeholders to build Uganda\u2019s global market readiness, noting that the Ugandan’s ICT Ministry maintains a BPO database with over 243 registered companies, including 50 active firms employing more than 10,000 people directly and an estimated 15,000 indirectly. These achievements, she said , reflect the goals of the National BPO Policy, launched in February 2025, which anchors Uganda\u2019s digital economy agenda.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The PS was speaking at the UK Trade Partnerships (UKTP) Uganda Tech Value Proposition Co-Creation Workshop held in the capital Kampala . The workshop served as a dynamic platform for dialogue, collaboration, and consensus-building around a shared vision for the country\u2019s BPO and ITES export growth.<\/p>\n\n\n\n

Implemented by the International Trade Centre (ITC) and funded by the UK Government\u2019s Foreign, Commonwealth and Development Office (FCDO), the workshop fostered alignment among key players to advance Uganda\u2019s position as a regional hub for digital services. <\/p>\n\n\n\n

Major outcomes included a shared understanding of the \u201cTech Pearl\u201d brand revival, renewed commitment to policy alignment, skills development, and partnerships, as well as strengthened momentum toward Uganda\u2019s goal of creating 150,000 BPO jobs by 2030.<\/p>\n\n\n\n

Mr. Stephen Akwesiga, Chairman of the Business Process Outsourcing Association of Uganda (BPOAU), reaffirmed the private sector\u2019s commitment to working with the government to unlock the industry\u2019s full potential.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u201cUganda has what it takes to compete globally. Our youthful population, strong English proficiency, and cost-effective talent base uniquely position us as a continental BPO powerhouse,\u201d he said, calling for deeper collaboration, coherent policies, and stronger industry standards to attract investors and enhance competitiveness.<\/p>\n\n\n\n

To support sector growth, the Ministry has rolled out targeted strategies that align with the National BPO Policy. <\/p>\n\n\n\n

These include the Business Matching Platform (accessible via https:\/\/bizlink.ict.go.ug), which connects Ugandan ICT professionals to local and international opportunities, and the National BPO Publicity Campaign branded under \u201cLet Ugandan Experts Do It for You\u201d and \u201cAfrica\u2019s Innovation Powerhouse.\u201d <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The campaign has reached over one million Ugandans through media engagement and generated more than 300,000 social media impressions, showcasing Uganda\u2019s skilled digital workforce and investment potential.<\/p>\n\n\n\n

The Ministry is also developing a BPO incentives framework to formalise gig and freelance work, promote innovation, and align with insights from the International Training Centre of the International Labour Organisation (ITCILO). Building on the workshop\u2019s outcomes, thematic working groups will be established to sustain collaboration, while upcoming episodes of The Ugandan Podcast, managed by the Ministry, will spotlight Uganda\u2019s export readiness and digital growth story.<\/p>\n\n\n\n

To guide ongoing policy actions, Dr. Zawedde highlighted insights from the reports \u201cPreparing for AI in the BPO and ITES Sector in Africa\u201d and the \u201cBPO Value Proposition Report\u201d by Genesis Analytics and the Mastercard Foundation. These studies reveal that while artificial intelligence could automate up to 40% of BPO tasks by 2030, it also presents opportunities for innovation and value creation, underscoring the need to balance technology adoption with people-centred growth.<\/p>\n\n\n\n

Through a Memorandum of Understanding between the Ministry of ICT and National Guidance, ITC, and the UK Government, Uganda continues to advance collaboration rooted in sustainability, accountability, and shared prosperity.<\/p>\n\n\n\n

As Uganda builds momentum toward becoming a top destination for digital services, this partnership under the UKTP Project stands as a model for inclusive digital transformation. With shared commitment and sustained collaboration, Uganda is steadily turning its digital potential into a global success story.<\/p>\n\n\n\n

Adewale Yusuf, the co-founder and CEO of AltSchool Africa said thus : \u201cOur problem in Africa is not skills but opportunities. If you create opportunities, Africans will get the skills.\u201d<\/p>\n\n\n\n

Through initiatives like the UKTP Project, Uganda is doing exactly that, empowering its youth, attracting investment, and cementing its place as a regional hub for innovation and digital excellence.<\/p>\n\n\n\n

The author is a Communications Officer at the Ministry of ICT & National Guidance.<\/em><\/strong><\/p>\n\n\n\n

Editor:msserwanga@gmail.com<\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

ICT Ministry Permanent Secretary Dr. Aminah Zawede said BPO is key in driving economic growth, youth employment and digital transformation<\/p>\n","protected":false},"author":1,"featured_media":16141,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[65],"tags":[],"class_list":["post-16140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-national-news"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/prowebinhost.com\/anzu\/wp-content\/uploads\/2025\/12\/UKTP.jpg","jetpack-related-posts":[{"id":16143,"url":"https:\/\/prowebinhost.com\/anzu\/ict-ministry-unveils-the-draft-five-year-digital-transformation-roadmap-ps-dr-aminah-zawedde\/","url_meta":{"origin":16140,"position":0},"title":"ICT Ministry Unveils The Draft Five Year Digital Transformation Roadmap- Ps Dr. Aminah Zawedde","author":"MOSES SSERWANGA","date":"December 16, 2025","format":false,"excerpt":"Uganda's Ministry of ICT and National Guidance has \u00a0unveiled a\u00a0Digital Transformation Roadmap (2023\/24-2027\/28),a five year plan to boost Uganda's digital economy by enhancing infrastructure, promoting e-services . fostering innovation , skilling citizens, and stregthening cybersecurity . 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